Frequently asked questions
Use the FAQ section to answer your customers' most frequent questions.
Products
We offer a wide range of cosmetics including skincare, haircare, and personal hygiene products. All our products are formulated with high-quality ingredients to ensure the best results for our customers.
Yes, all our products are cruelty-free and many are vegan. We are committed to ethical practices and ensuring our products are kind to both people and animals.
Shipping and Delivery
Shipping costs vary by region:
- Europe 1: €3.99
- Europe 1.2: €5.99
- Europe 2: €6.99
- Europe 3: €7.99
- UK: £7.99
- Europe 4: €9.99
- Switzerland: CHF 12.99
- Europe 5: €19.99
- North America: $19.99
We offer free shipping for orders over €37 in certain regions. Delivery times are typically 1-5 working days within Europe, though this can vary during promotions or holidays.
Yes, you can track your order using the link provided in the email from our logistics partner, Amphora Logistics.
If you are absent during the first delivery attempt, the courier will leave a notice or try to contact you for a second delivery. If both attempts fail, your order will be held at the local depot for pickup. For further assistance, contact us at
This service is currently not available.
Ordering and Payment
We accept Visa, Mastercard, Maestro, American Express, PayPal, iDEAL, Amazon Pay, Bancontact, Apple Pay, and Google Pay.
No, there is no minimum order value required to place an order.
Returns and Refunds
You can return products within 14 calendar days from the day you receive them for a refund. Products must be unopened and in their original packaging. If returning a pack, it must be returned in its entirety. The customer is responsible for the return shipping costs.
Contact us at e-commerce@haanready.comwith your order information and a photograph of the products you wish to return. We will provide instructions on how to proceed.
Contact us at e-commerce@haanready.comwith your order details and a photograph of the defective or incorrect product. We will handle the process at no cost to you.
Customer Support
You can reach us at e-commerce@haanready.com. Our team is ready to assist you with any questions or concerns you may have.
Sustainability and Ethics
We are committed to sustainability by supporting clean water projects with our profits and ensuring our products are ethically made. Our mission extends to creating a positive impact on society and the environment.
More information
For further assistance or inquiries, please contact us at e-commerce@haanready.com. Thank you for choosing Haan and supporting our mission to make a difference.
