Política de envío
FREE SHIPPING
Spain from 20€
European Union and UK from 30€
Standard shipping rates vary by country, starting from 3.49€ in Spain and around 5.99€-7.99€ in EU countries.
Other countries start from 9.99€.
DELIVERY TIMES
We understand that as a client you expect to receive your order as soon as possible, that is why we work to deliver your order as soon as possible and with deliveries of 3-5 working days in European Union. Even so, periods of launches, promotions or Black Friday and Cyber Monday campaigns in which these terms are not guaranteed are excluded.
HOW DOES SHIPPING WORK AND WHAT TO DO IF I AM ABSENT FROM MY HOME ON THE DAY OF DELIVERY?
A first delivery will be made to the indicated shipping address and if you are absent at the time of delivery, the courier will try to leave a notice note in the mailbox. It is not always possible to leave a note, since sometimes the courier cannot access the portal or the housing complex. After this first delivery attempt, the delegation that distributes your area will try to contact you to arrange a second delivery. If in the second delivery you are also absent, the order will remain in the delegation in your area so that you can pick it up at the agency. If for some reason they have not been able to contact you to arrange the delivery, you can write to us at e-commerce@haanready.com so that we can provide you with contact information or help you as necessary.
It is possible that, for shipments to the Canary Islands, customs management involves opening the order
CAN I COLLECT MY ORDER AT A DELEGATION OR COLLECTION POINT?
Service currently not available.
HOW CAN I TRACK MY SHIPMENT?
You can track your shipment using the link you will find in the email that our logistics partner “Line Logistics” will send you.
CAN I RECEIVE MY ORDER IN THE TIME SLOT OF MY CHOICE?
Service currently not available.
WHAT HAPPENS IF MY DELIVERY ADDRESS IS INCORRECT?
We recommend that you check the address indicated when placing your orders to ensure that the data is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, contact us as soon as possible at e-commerce@haanready.com This management can also increase the delivery delay by another 24 to 48 hours. Don’t forget to check all the fields well!