FAQs
Frequently Asked Questions (FAQ)
General Information
What is Haan's mission? Our mission is to care for people and the planet by addressing the water crisis. Every purchase you make supports clean water projects. We believe in giving back and creating a positive impact for society and the environment.
Products
What types of products do you offer? We offer a wide range of cosmetics including skincare, haircare, and personal hygiene products. All our products are formulated with high-quality ingredients to ensure the best results for our customers.
Are Haan's products cruelty-free and vegan? Yes, all our products are cruelty-free and many are vegan. We are committed to ethical practices and ensuring our products are kind to both people and animals.
Shipping and Delivery
What are the shipping costs and delivery times? Shipping costs vary by region:
- Europe 1: €3.99
- Europe 1.2: €5.99
- Europe 2: €6.99
- Europe 3: €7.99
- UK: £7.99
- Europe 4: €9.99
- Switzerland: CHF 12.99
- Europe 5: €19.99
- North America: $19.99
We offer free shipping for orders over €37 in certain regions. Delivery times are typically 1-5 working days within Europe, though this can vary during promotions or holidays.
Can I track my order? Yes, you can track your order using the link provided in the email from our logistics partner, Amphora Logistics.
What should I do if I'm not home for the delivery? If you are absent during the first delivery attempt, the courier will leave a notice or try to contact you for a second delivery. If both attempts fail, your order will be held at the local depot for pickup. For further assistance, contact us at e-commerce@haanready.com.
Can I collect my order at a delegation or collection point? This service is currently not available.
Ordering and Payment
What payment methods do you accept? We accept Visa, Mastercard, Maestro, American Express, PayPal, iDEAL, Amazon Pay, Bancontact, Apple Pay, and Google Pay.
Is there a minimum order value? No, there is no minimum order value required to place an order.
Returns and Refunds
What is your return policy? You can return products within 14 calendar days from the day you receive them for a refund. Products must be unopened and in their original packaging. If returning a pack, it must be returned in its entirety. The customer is responsible for the return shipping costs.
How do I initiate a return? Contact us at e-commerce@haanready.com with your order information and a photograph of the products you wish to return. We will provide instructions on how to proceed.
What happens if I receive a defective product or the wrong item? Contact us at e-commerce@haanready.com with your order details and a photograph of the defective or incorrect product. We will handle the process at no cost to you.
Customer Support
How can I contact customer support? You can reach us at e-commerce@haanready.com. Our team is ready to assist you with any questions or concerns you may have.
Sustainability and Ethics
What sustainability practices does Haan follow? We are committed to sustainability by supporting clean water projects with our profits and ensuring our products are ethically made. Our mission extends to creating a positive impact on society and the environment.
For further assistance or inquiries, please contact us at e-commerce@haanready.com. Thank you for choosing Haan and supporting our mission to make a difference.